Everything you need to know about our products, shipping, and custom creations.
Yes, we now ship worldwide! Please note that duties and taxes for international orders vary by destination and must be paid by the customer upon delivery.
Handcrafted embroidery requires gentle care. We recommend hand-washing garments in cold water with mild detergent. Do not wring or scrub the embroidered area. For framed pieces, gently dust with a soft, dry cloth.
Our 'Ready To Dispatch' items are curated and ship within 24 hours. For all other pieces and custom orders, production time ranges from 7 to 21 days depending on the complexity of the design.
Absolutely! If you love an existing hoop or pendant but want to change the color palette or add a name, simply reach out to us via the Custom Order page before purchasing.